Technical Support School @ Mostar (prijave su zatvorene!)

Are you enthusiastic about technology and helping others in navigating the digital landscape? Do you excel at resolving technical issues and tackling challenges head-on?

If this resonates with you, our Technical Support Operator Training Program offers a golden opportunity to foster the skills and knowledge necessary for a successful journey in the realm of IT support.

In today's IT landscape, a Technical Support Operator is crucial for maintaining seamless technological operations. From troubleshooting software glitches to resolving hardware issues, they're the primary problem solvers users rely on. This role demands effective communication to guide users through solutions, especially with the surge in remote support. Adapting swiftly to evolving tech and diverse platforms is crucial.

Through the training program, you can learn how to provide technical assistance or a solution to a problem, and to provide superior customer service using communication skills. The training will focus on basic knowledge of client operating systems, basic hardware and software issues, networking, effective communication, professionalism in the workplace, and teamwork.

Program Details:

Program Dates: April 2024

Time: Two-hour workshops daily, 5:00-7:00 p.m, spanning a full week

Location: Mostar

Attendance Requirement: Participants are expected to be present every day of the program.

Expectations:

• Technical Proficiency: A solid understanding of computer hardware, software, operating systems, networks, and basic troubleshooting.
• English Proficiency: Proficiency in English is important, as it's often the medium through which tech support operators communicate with users and access technical resources.
• Problem-Solving Skills: IT technical support operators must be adept at identifying, analyzing, and resolving technical issues efficiently. They need to be able to think critically, diagnose problems accurately, and come up with effective solutions in a timely manner.
• Communication Skills: Strong communication skills are essential as technical support operators often interact with non-technical users. They need to explain complex technical concepts in simple terms, both verbally and in writing. Active listening is also important to fully understand the user's issues.
• Customer Service Orientation: Patience, empathy, and a customer-centric attitude are crucial in technical support.
• Time Management and Prioritization: IT support operators often face a variety of issues and requests simultaneously. Being able to manage time effectively, prioritize tasks based on urgency and impact, and work efficiently under pressure is vital to provide timely assistance to all users.

Don't miss out on this opportunity to kickstart your career in technical support. Join our Training Program and become a proficient Technical Support Operator ready to tackle the challenges of the digital world.

For any inquiries or assistance, feel free to contact us at [email protected].

Note: Application deadline is March 22nd. Limited spots are available, so apply early to secure your place!