Technical Account Manager

Do you want to work for the company that is among top 5 fastest growing tech companies in Central Europe? Are you looking for an awesome career boost? You are at the right place!

We are looking for someone who strives for knowledge and respects diversity. Someone who is committed to excellence and desire for growth!

Your responsibilities will include:

• Provide technical support for customers to support pre-sales and post-sales processes
• Develop strong relationship with relevant technical staff of NSoft’s clients,
• Address all product-related queries on time
• Attend meetings with potential clients in order to ensure all technical requirements from both NSoft and client’s side are met before starting cooperation
• Train customers to use products effectively
• Act as a project manager for development of new features for client
• Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status
• Provide developers with customers’ feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics

Some of the requirements that are necessary for this job position and that we hope you have are:

• Proven work experience as a Technical Account Manager (at least 2 years)
• Excellent technical background with hands-on experience in digital technologies
• Ability to gasp customers’ needs and suggest timely solutions
• Advanced knowledge of behavioral targeting and display advertising exchanges
• Ability to match client’s business requirements with product capabilities
• Ability to make right decisions based on strong analytical reasoning skills
• Excellent interpersonal skills that build positive relationships with other team members
• Strong ability to organize work schedule and time to ensure deadlines are always met
• Excellent analytical skills and problem solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills
• Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Willingness to travel periodically based on customer and business need

We will definitely appreciate:

• If you are a creative thinker and problem solver
• Your ability to learn fast
• Excellent verbal and written communication skills

If you dream of this as being something you would like to do, what are you waiting for! Send us your CV that showcases your skills and experience to date.

The application can be sent to [email protected] or using the form.

Application period: 25.5. - 4.6.2018